Frequently Asked Questions


What are the means of payment available?

You can pay with a credit card (CB, Visa, MasterCard) for any order under 5000€. A wire transfer will be asked for orders above 5000€. In any case, your payment will be made directly through the bank interface, which is encrypted and 100% secure. No data relating to your payment method will be recorded by the website www.pleasurewine.com.


How much is shipping?

Shipping costs are determined by Pleasure Wine, depending on 3 factors:

- The number of bottles sent (which determines the weight/volume of the parcel)

- The delivery area

- The total cost (plus taxes) of your order, since shipping is insured ad valorem

We invite you to verify your shipping costs during the online purchase: once the items are in your cart, simply click "Order" to have a recap of all your costs.


What do shipping costs include?

Our shipping costs include three things:

- Carrier fees

- Insurance costs

- Packing charges

Plus 20% of Value Added Tax (VAT) for France and Europe.


How can I track my order?

After your order has been placed, the carrier will send you a tracking number you can use directly on their website to follow your parcel's status.


How do vouchers work?

Simply input your voucher / code during the "Shopping Cart Summary" step (the first step of your order), to get your discount.


How to unsubscribe from the newsletter?

To stop receiving our newsletter and special offers, please send us an email at contact@pleasurewine.com.


How are my items packaged?

We prepare your order with the utmost care: we use cases specifically designed for wine, spirits and champagne bottles, that have been provided by the carrier. Each bottle is placed in plastic film and then inserted in a cardboard casing containing specific cushioning material, in order to guarantee optimal conditions during transport.


When will I receive my order?

Your order will be processed and shipped as soon as your payment comes through. Shipping usually take place at the beginning of every week (Wednesday at the latest), to avoid shipments getting stuck in the carrier's warehouses during the weekend. Likewise, in case of heat waves, we might be forced to delay shipping, as to preserve your items from weather conditions that could be harmful to them.

In case your order gets delayed or if you want to give us more specific delivery instructions, you can leave us a message during the "Address" step (N°4) when confirming your order. You can also contact us at contact@pleasurewine.com.


What do I do if I have a problem with my parcel?

For any issue related to the integrity of your order, please contact us at contact@pleasurewine.com as soon as possible. Don't forget to send us photographic evidence as well, so we can take care of the issue quicker. In order to prevent any inconvenience, always check your parcel in the carrier's presence if you detect any anomaly (sound of broken glass, leakage...)


How can I obtain a receipt?

The original receipt will be added to your parcel. If you need a copy, please contact us at contact@pleasurewine.com.


What happens if I'm not home for the delivery?

If you missed the delivery, the carrier will leave you an attempted delivery note. You can then decide to pick up your parcel at a relay point, choose another delivery address, or schedule another date for the delivery.


Why is there no price tag on a product?

- It is possible that the selected item is no longer available, in which case we invite you to send us an email at contact@pleasurewine.com, so we may work on getting you that specific item.

- Some bottles are particularly rare and their prices can be subject to change. Don't hesitate to send us an email at contact@pleasurewine.com for additional information (availability, pictures, price...)




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